1. 14-day money-back guarantee
Every payment for a paid plan (Starter, Pro or Agency), monthly or yearly, first payment or renewal, can be refunded in full if you ask within 14 days of the charge. You do not need to give a reason.
2. How to ask
Email [email protected] from the address on your account, or reply to your receipt. Tell us which charge you want refunded (the date or the invoice number is enough). You can also reach Polar, our payment provider, through the link on your receipt.
3. What happens next
- We reply within 2 business days and issue the refund through Polar, our merchant of record.
- The money goes back to the card or payment method you paid with, taxes included. Your bank usually shows it within 5 to 10 business days.
- Your subscription is cancelled and your workspace moves to the Free plan. Your data stays, within Free plan limits.
4. After 14 days
Charges older than 14 days are not refunded, but you can cancel any time in Settings, Billing so you are not charged again. You keep access until the end of the period you paid for. If you were charged by mistake (a double charge, or a renewal after you cancelled), email us and we will refund it whenever you notice.
5. Credits
Credits are included in your plan and have no cash value on their own. They are not refunded separately, and a refund of a charge also ends the credits that came with it.
6. Abuse
We may decline a refund when the guarantee is clearly being abused, for example repeated subscribe-and-refund cycles on the same account. This never limits refund rights you have by law.
7. Contact
Questions about a charge: [email protected]. See also our Terms of Service.